How To Upload A Hold Music For Business Phones

In this post we discuss if you demand to employ on concord music in your business telephone system, how to choose the best music to boost customer satisfaction, and what audio file formats piece of work all-time with modernistic concern phone PBX systems.

We also prepared a detailed walk-through tutorial to help yous convert the music files into the proper format before uploading it to your phone system.

Bound directly to tutorial: How to format music files earlier uploading to your PBX phone organization

Does your business concern need on hold music?

Silence is golden. All the same, it's not when it comes to putting your customers on hold.

Look at the tweet beneath, I think information technology sums information technology upwards quite well:

On hold for over an hour, there is not even any music to feel like there is someone on the other end

Yes, if you service clients over the phone, your concern needs on hold music.

How to option best on agree music for my business?

On hold music has a clear purpose – to convince your clients stay on the line and not to hang up. After all you do desire to talk to them.

The better is music you utilize, the college are the chances your clients will actually wait for you (or your customer / sales representative) to selection up the phone.

While using generic on hold music in your business phone system is a skilful start, it best to put some though into what sort of music is all-time for your business.

What kind of music works all-time for YOUR clients?

When choosing music for your company'due south client facing phone system, consider this four simple tips:

1. Choose music that fits your manufacture / brand

Marshal music with your blazon of manufacture, business, and / or your make.

I wouldn't use upbeat goofy music in an bookkeeping or legal firm's phone system just it would work great for a childcare.

2. Choose music that volition audio well over the phone

Use music with steady, mid-tempo beat. Avoid extremely fast or slow music.

Avert sudden volume drops or peaks. Avoid complex musical arrangements with wide dynamic range.

Classical music may be your kickoff choice due to its full general appeal merely it ofttimes sounds terrible over the phone.

Avoid musical genres that focus heavily on specific depression or high frequencies. All these beautiful bass drops will be completely lost when transmitted over the phone line.

three. Spread Holiday cheer

Don't be agape to cheer up your customers with Halloween or Christmas music during the appropriate holiday flavor.

Just be aware that non everyone is celebrating these holidays, then know your customer!

4. Go along information technology uncomplicated

There are also technical limitations to consider (more than on this afterward).

Overall, keep information technology simple to brand certain the music sounds proficient even on a low-quality phone line.

Since the music will take to be compressed into lower quality format, complex music with lots of details and nuances will sound messy over the phone.

Gratuitous infographic: How to cull best on hold music for my business

Can i apply a pop song as on hold music?

If yous simply thinking of downloading a popular song from you favorite digital store and uploading it to the PBX system, I would strongly advise against it.

That would illegal and punishable under the copyright law in almost countries.

As a dominion of pollex, you must obtain permission from the copyright owner to utilise any copyrighted content, particularly for the commercial use.

Depending on your budget and the specific artist you have in mind, this may be possible. Yet, working out the licensing agreement may get complicated and quite expensive. Some artists may even decline information technology outright.

If you still want to try, here'south a post that explains how you can legally play copyrighted music in your business.

Alternatively, you can easily license affordable royalty costless music created specifically for commercial use, including on hold PBS systems.

Here are some on hold music samples that, according to our customers, work great in their telephone systems:

When licensing music for your business PXB, I by and large recommend using music that is non registered with performance rights organizations (PROs).

This will relieve you lot the need to bank check if y'all are required to obtain a separate performance license from a PRO in your country.

Related: Listen to our best on hold music (height 10 most downloaded).

Related: Download ready to apply on hold messages for your business phone.

how to prepare on concur music for upload to a PBX telephony arrangement

best audio formats for on hold music

It's important to format the music in a specific fashion to make sure your PBX provider can use it.

Only imagine spending hours looking the perfect on concur music rails and uploading information technology to your telephone system, simply to get the mistake like this:

The concord music file you recently uploaded contains errors and cannot exist utilized with your service. This is typically acquired by an invalid music file format.

Let's look at some of the almost common technical requirements shared to by near PBX service providers.

What sound file formats tin can exist used for on hold music?

The default telephony standard is mono 8-bit PCM μ-Constabulary audio with a sampling charge per unit of 8Khz.

This standard is designed for voice (and not high quality music) and provides acceptable results with minimum bandwidth.

Permit's run across what this means:

ane. Mono

The vast majority of modern music is recorded in stereo. That is, using audio ii channel, commonly referred to left and right.

Mono recordings just contain one sound channel.

2. PCM

PCM (pulse code modulation) refers to uncompressed WAV files.

3. 8 Bit depth

In digital audio using PCM, bit depth is the number of bits of information in each sample. Mostly speaking, the college the chip depth, the amend is the recording. For instance, a CD quality recording has 16 bits per sample and DVD-Audio and Blu-ray support up 24 bits per sample.

Many mod PBX systems as well accept 16 Bit sound for on hold music.

4. uLaw

The μ-police force algorithm (ofttimes referred to equally "u-law") is a companding algorithm oftentimes used in 8-flake PCM digital telecommunication systems. The purpose of this algorithm is to better the quality of the audio signal with limited bandwidth. In simple words, it tries to make a crappy audio sound better.

5. viii kHz Sampling rate

In audio, the sampling rate refers to "samples per 2nd". For example, a CD recording uses 44.1 kHz rates, which is 44,100 samples per second.

The phone signals intended to carry the man speech simply can be sampled at a much lower rate, assuasive a sampling rate of 8 kHz.

You tin can encode both WAV and MP3 sound files to qualify for the above standard just we by and large recommend avoiding lossy pinch formats and utilize WAVs for best results.

Free infographic: Recommended audio file format for on hold music

The above file format should satisfy the majority of modern PBX systems. However, delight note that the specific requirements may vary across different providers.

specific technical requirements by provider

That's not a comprehensive listing by all means but this should assist yous to see the differences.

Intermedia Cloud PBX
WAV or MP3, mono, xvi Bit, viii or 11 kHz, PCM

FreePBX
WAV, mono 16 Flake, 8 kHz, u-Police force

Panasonic
WAV, mono, xvi Bit, 8 kHz, mono, PCM

Skype for Concern
WAV or WMA, mono, 16 Flake, eight or sixteen kHz, PCM

Telus
WAV, mono, 16 Flake, viii kHz, PCM.

Cisco
WAV, mono or stereo, eight or sixteen Bit, 8/16/32/44/48 kHz, PCM or µ-Law.

XBLUE
WAV, mono, 16 Bit, viii kHz, PCM

Tutorial

Objective: Convert CD quality WAV to viii kHz mono WAV

In this tutorial nosotros'll convert one of our regular music files into the format that should piece of work in whatsoever of the PBX systems listed above.

Here'due south our source file:

Positive royalty free acoustic popular background instrumental music with warm comforting feel for product review video, promotional video, infomercial, corporate or training vlog, presentation, on-agree music, event, existent estate video, and commercial business utilize.

TIP: When doing audio format conversions, start with the best possible source quality.

Thus, we will use WAV file (as opposed to MP3) as the starting point.

Here are our requirements:

1. The file must in WAV format.
ii. The file must be 16-bit mono format.
iii. The sample rate must exist 8 kHz.

To perform the conversion we volition use Audacity, a free, open source, cantankerous-platform audio editor.

i. Load WAV file into Audacity

load-wav

Load the file via the Open File bill of fare or simply drag and driblet it into Audacity.

2. Catechumen to mono

convert wav to mono

Tracks -> Mix -> Mix Stereo Down To Mono.

3. Alter sample rate to eight kHz

change sample rate

In the lower left corner change the project rate to viii,000 Hz (viii kHz).

4. Consign new WAV file

export wav

File -> Consign -> Export as WAV.

Y'all tin also apply Brazenness to export viii Chip WAV, u-police, a-law files, and many other formats.

5. Here's the result (16 Flake eight kHz mono WAV)

Questions? Comments?

This post explored how you tin can cull, license, and change file types for on concord music.